Your information

Privacy policy

Effective July 26, 2026

What My ITP Journey collects

When you choose to enter it, My ITP Journey stores account identity, profile information, ITP symptoms, photos, medications, appointments, questions, emergency-plan notes, and limited subscription information such as your plan status and Stripe customer identifier. The service also records when a confirmed account first enters the app and when it was most recently active.

How information is used

Your information is used to provide your private journal, generate summaries you request, maintain account security, and operate the service. My ITP Journey does not sell health information and does not use it for targeted advertising.

The owner dashboard uses aggregate counts to understand signups, onboarding, recent participation, plan adoption, and overall feature usage. It does not display the contents of symptoms, photos, platelet readings, medications, appointments, or wellness entries.

Who can access it

Your journal is separated by your signed-in account. Service infrastructure providers may process information only as needed to operate the site. Information may also be disclosed when legally required or when you deliberately download or share a summary.

Plus members may deliberately create a read-only care-team link. The link contains a snapshot of selected journal history, uses a long random address, omits symptom photos, expires automatically, and can be revoked from the Plus dashboard. Anyone who receives an active link can view that snapshot, so members should send it only to people they trust.

Payments

Stripe processes Plus subscription payments. My ITP Journey receives subscription status and billing identifiers needed to provide or end Plus access, but does not receive or store your complete card number. Stripe handles payment information under its own privacy terms.

Retention and your choices

Your records remain until you delete individual items or erase your journal. The Account page lets you download a copy of your data and permanently delete journal records and uploaded photos. Deleting journal data also removes reminders and revokes stored care-team links. It does not automatically delete the separate email sign-in identity; you may request that deletion from support@myitpjourney.com.

Security and incidents

My ITP Journey uses authenticated access, encrypted web connections, private-by-default records, ownership checks, and limited data collection. No system is risk-free. If a reportable health-data incident occurs, affected users and regulators will be notified as required.

Children

The service is intended for adults and is not designed for children under 13. A parent or guardian should not create an account for a child until age-related requirements are reviewed.

Contact

Contact the My ITP Journey team at support@myitpjourney.com. While signed in, you may also use the Send feedback button.